Booking conditions

Entry and departure

It is very important that you contact us a few days before your arrival to be able to send you the code to get the keys. And due to the fact that there is no reception in las caletas village, keys will be left in a safe box attached to the villa’s entrance wall.

Entrance to the property will be available starting from 16:00pm. If you would like to enter the property earlier you should contact us. The time to leave the property the last day will be at 10.00am. If you want to leave later you should contact us.

Both, entering the property before the stated time, or having a late check out must be requested in advance. A charge may be applied for late check out and this is subjet to availability.

Ocuppation

Children aged up to 2 years will not be counted when calculating the price of your stay (but we do count in the number of people).

It is totally forbidden to occupy the property with more than the people stated in the booking.

Cleaning

The day of departure the property must be left in good cleaning conditions. In other case, the cleaning cost will be reduced from the deposit. .

Behaviour

Loud music and parties are forbidden. The infringement of this rule could lead to an inmediate eviction of the property.

It is not permitted to smoke inside the property.

The client agrees to the correct use of the property, as well as respecting the basic rules of civil coexistence specially the ones related to the sleeping hours. It is not allowed to change the place of the furniture. The infringement of this obligations will be notified to the client.

Any extra person in the property must be notified to the company for the calculation of the price.

The property does not have luggage store, nore luggage or any other objects. Las Caletas Village does not respond to claims about losses or damages in the mentioned things..

If you have any doubt or question about your stay you can contact us by email (booking@lascaletasvillage.com) or by phone (+0034 928 800 643) 24 hours a day.

Location of the villas

Las Caletas Village is located in Costa Teguise in a residential complex called Las Caletas Residencial and the address is as follows: Avenida del Mar, nº1, Costa Teguise. Afterwards, each villa has a different location within the complex.

Data privacy

Your personal information will be treated according to the data protection law and will not be given to third parties for commercial uses or any other uses.